Privacy Policy

Last updated: June 2026

At Hestia Practitioner Circle, we are committed to protecting your privacy and handling your personal information with care and transparency.

Hestia Homeopathy ("us", "we", or "our") is committed to your privacy.

In accordance with The General Data Protection Regulation (GDPR) effective as of 25th May 2018, this privacy notice provides clear and transparent information to you (the customer) as to what personal data we collect from you for the duration of providing services, along with how we use that data and under what circumstances we disclose that data to third parties.

Who We Are

Hestia Practitioner Circle is an online community for homeopaths, providing a supportive space for learning, discussion, and professional development.

Business Owner: Sian Moss, Susi Deller, Natasa Peric, Lucy Graham

With respect to all aspects of personal information handling, we act as data controller and "data processor". (Data processing is defined by the Information Commissioner’s Office as obtaining, recording, storing, updating and / or sharing of information).

How We Collect Information

All personal data is collected via oral communication (ie. telephone), email, and our website. Before providing us with data, we would always recommend to any customer that they read this privacy notice in its entirety so as to become familiar and assured with our procedures for handling personal information.

Information We Collect

We collect only the information which is necessary for us to be able to provide you with our services, and will never ask for additional details which are not relevant. Types of information collected are as follows:

Personal Data

(Personal data is information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier.)

• Your name
• Email address
• Contact information
• Professional details relevant to your membership (such as your qualification or practice)
• Information you choose to share within the community
• Website usage information collected through cookies and analytics

Usage Data

Our website may make use of statistical tracking via counters and analytics, thus we may know the number of times you visit our website, and your approximate geographical location when visiting our website as indicated by your IP address.

How We Use Your Information

We use your information to:

• Manage your membership
• Provide access to our online community and resources
• Communicate with you about events, updates, and membership matters
• Respond to enquiries and provide support
• Improve our website and member experience
• Meet our legal and regulatory obligations

We will only use your personal information where we have a lawful basis for doing so under UK data protection law.

Sharing Your Information

We do not sell your personal information.

We may share your information with trusted service providers who help us operate our website or deliver our services, such as website hosting, email providers, or payment processors. These providers are required to keep your information secure and use it only for the services they provide on our behalf.

We may also disclose information where required by law.

Community Participation

Hestia Practitioner Circle is built on respectful discussion and shared learning. Any information you choose to post within member discussions may be visible to other members. Please consider this before sharing personal or confidential information.

Members are responsible for ensuring that any patient cases discussed are fully anonymised and comply with their professional, ethical, and legal responsibilities.

Cookies

Cookies are small files deposited from a website onto your computer which uniquely identify you with respect to your online behaviours and preferences. We may use cookies to improve your browsing experience, remember your preferences, and help us understand how visitors use the site.

You can manage or disable cookies through your browser settings.

How We Keep Your Information Safe

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

While we do our best to protect your information, no method of transmitting data over the internet can be guaranteed to be completely secure.

Disclosure of Data

We will never make your personal data public unless required by exceptional legal circumstances, for example protecting our own interests in trying to recover an unpaid invoice, or aiding police in criminal investigations.

Safe storage of your data

Any and all personal data belonging to you which is in our possession is stored as securely as possible. Where third party storage is used, for example in the case of cloud storage, we are reliant on the security systems in place used by cloud storage companies and cannot be held responsible should a breach occur.

Children’s Privacy

Our service is aimed at people of legal age. We would never intentionally collect personal data from children or anyone who is less than 18 years old without the consent of a parent or guardian.

How Long We Keep Your Information

We keep your personal information only for as long as necessary to provide our services, meet legal obligations, resolve disputes, and maintain appropriate business records.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request that inaccurate information is corrected
• Request that your information is deleted where appropriate
• Restrict or object to certain types of processing
• Request a copy of your information in a portable format where applicable
• Withdraw your consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.

Your Rights

Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data. You have the right to access, update or to delete the information we hold about you, the right of rectification, the right to object, the right to portability and the right to withdraw consent.

Changes to this privacy notice

Periodically, it may be necessary for us to make changes to this privacy notice. If we should update any of our policies with regards to how we handle your personal data, we will notify you by email and make you aware of the changes. In the event of us being unable to contact you we recommend, of your own accord, that you read this privacy notice every few months so as to keep yourself fully up to date with our privacy policies and procedures.

Complaints & Contact

If you have any concerns about how we collect, use or protect your personal data, please contact us in the first instance so that we can investigate and try to resolve the issue.

You can also submit a data protection complaint by emailing hello@hestiahomeopathy.co.uk.

We will acknowledge your complaint within 30 days of receipt and investigate it without undue delay. We aim to provide a full response within three months where possible.

For further information about how data protection complaints are handled, please see the Data Protection Complaints Procedure.

If, following our response, you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).