Data Complaints Procedure

Introduction

Hestia Homeopathy is committed to protecting personal data and complying with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Data (Use and Access) Act 2025.

This procedure explains how individuals can raise concerns or complaints about the way their personal data is handled.

What is a Data Protection Complaint?

A data protection complaint is a concern relating to how personal data has been collected, used, stored, shared, corrected or deleted.

General complaints about services provided are not covered by this procedure unless they relate specifically to the handling of personal data.

How to Make a Complaint

Data protection complaints can be submitted by email or in writing to hello@hestiahomeopathy.co.uk, or you can contact us via the website.

Please provide as much information as possible about your concern, including:

• Your name and contact details.
• Details of the issue.
• Relevant dates.
• Any supporting information that may assist with the investigation.

What Happens Next?

I will acknowledge receipt of your complaint within 30 days.

Your complaint will be investigated without undue delay. Where appropriate, I may contact you for additional information during the investigation. I aim to provide a full response within three months of receiving your complaint.

If you are not satisfied with the outcome of your complaint, you have the right to raise the matter with the Information Commissioner's Office (ICO).

Information about making a complaint to the ICO is available at www.ico.org.uk or by calling 0303 123 1113.

Record Keeping

A record of all data protection complaints received, investigations undertaken and outcomes reached will be maintained to support compliance with data protection legislation and to help improve data protection practices.